Satisfaction Guarantee
RAW SUGAR 60-DAY SATISFACTION GUARANTEE
We stand behind the Raw. Real. Good in all our product formulations and want everyone to enjoy their own Raw Sugar experience. Please see our satisfaction guarantee below as another way we continue to bring Clean For All to you.
If for any reason you are not satisfied with a Raw Sugar product you purchased from Raw Sugar or one of our authorized sellers in the United States, you may request a refund or replacement product within 60 days of the date of purchase.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Raw Sugar 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
How To Claim The Guarantee
If you purchased from rawsugarliving.com:
To submit a Guarantee request, please contact us by emailing hello@rawsugarliving.com, or using the Contact Us form (https://rawsugarliving.com/pages/contact). You will be asked to provide your order number and the reason you are unsatisfied with the product. You may also be asked to submit photos of your product or its packaging, return the unused portion of your product to Raw Sugar, or provide other information to assist Raw Sugar in processing your request.
If you purchased from a Raw Sugar Authorized Seller:
If you are unable to return your product to the authorized seller from whom you purchased it, please contact us by emailing hello@rawsugarliving.com, or using the Contact Us form (https://rawsugarliving.com/pages/contact). Please have available information regarding where and when you purchased your product, and the reason you are unsatisfied with the product. You will be required to provide proof of purchase, and may be asked to submit photos of your product or its packaging, mail the unused portion of your product to Raw Sugar, or provide other information to assist Raw Sugar in processing your request.
Guarantee Guidelines
Raw Sugar reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Raw Sugar concludes that the purchaser has abused the Raw Sugar 60-Day Satisfaction Guarantee. Raw Sugar may amend or terminate the Raw Sugar 60-Day Satisfaction Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please consult our Store Locator or contact us by emailing hello@rawsugarliving.com, or using the Contact Us form.