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FAQ
How do I join the loyalty program?
Simply sign up to create your account and start earning rewards!
How can I earn store credit?
Earn store credit by signing up, making purchases, and more! Check out the “Fell-Good Ways to Earn” section for details.
How do I redeem my store credit?
Log in, visit your dashboard, and visit the checkout to redeem your store credit for rewards.
Where can I see my store credit balance?
Log in to your account! Your store credit balance will be highlighted at the top of the page.
Do my store credit expire?
store credit will expire after 1 year if there isn't any account activity.
Do my rewards expire?
Rewards will not expire once they are activated in the account.
What happens to my store credit if I return a purchase?
If you return a purchase, the store credit you earned for that purchase will be deducted from your account.
I forgot to use my store credit at Checkout, can I apply them retroactively?
No, unfortunately store credit cannot be redeemed on an order after the purchase has been completed.









