Have a question, comment, or simply want to share the love, please CONTANCT US through the form or email hello@rawsugarliving.com—we love to hear from you.

A Customer Care member will be in touch with you as soon as possible regarding your inquiry. We, usually, reply within the same or next business day, and we appreciate your patience, if it sometimes takes us a little longer.

Our office hours are Monday through Friday, 9:00 AM to 5:00 PM PT (we're closed weekends + holidays).

While we review your inquiries, disover more about our 🥥 Raw Mission + 💞 Founders.

Sugar Note: You are a special kind of magic. Learn more

Where do you ship?
We, currently, only ship to the contiguous United States (this excludes Hawaii, Alaska, and Puerto Rico) via ground shipping.

We are available in store to Canada residents at Shoppers Drug Mart and on their website.

For APO/FPO/DPO orders those will be sent via
USPS.

Shipments to the contiguous United States, generally, ship within 2 business days of placing your order.  Most
customers will receive items within 3-6 business days, however, some destinations can take up to 10 business days.

Please note that orders placed during the holiday season and sale periods may take 7-10 business days to process and ship. Some destinations may take up to 14 business days.

At this time, we do not ship to Post Office (P.O.) Boxes nor offer Expedited shipping.

Shipping Fees
Any order more than $35 USD (before taxes and discounts) qualifies for free shipping, otherwise, there is a $9.99 flat shipping fee per order.

We love our products and believe you will, too. If you do not enjoy your first order, please let us know so that we can help you return your product within 60 days of purchase for a full refund. Future orders of the same product are not eligible for returns. See our 60-day satisfaction guarantee.

For any other issues, please contact customer care and we will be able to assist you. If your order included any shipping costs, such as expedited shipping fees or the $9.99 shipping fee for orders under our free shipping qualifier, those charges are non-refundable.

Raw Sugar digital gift cards are not eligible for returns.

We are unable to edit or cancel any orders once they have been placed and submitted. If you have any questions, please always reach out to hello@rawsugarliving.com

Raw Sugar’s most-loved products can be found exclusively at
our authorized retailer partners in store & online. To find the closest retailer to you, please check out our Store Locator.

Hint: 🤫 To shop the full range discover your favorites here at RawSugarLiving.com. Our retailers help spread the love and offer curated assortments.

Over the past three years, we’ve worked hard to absorb rising costs related to formulas, ingredients, and packaging so we could avoid passing increases along to our customers. As inflation has continued to impact these areas, we’ve reached a point where some thoughtful adjustments are necessary to maintain the high standards you expect from Raw Sugar. 

We’ve made a limited set of updates focused on areas where we’re investing in innovation and performance while remaining competitively priced. 

• No change to Kids and Pet Care pricing or size 
• No change to Hair Care & Hand Wash pricing with a slight decrease in size 
• $2 price increase in Body Wash due to formula upgrades that deliver increased moisture / skin barrier protection (Kind to Biome® certification) 

Accessibility is still at the heart of Raw Sugar; clean, feel-good formulas that are a great value and easy to find. And speaking of feel-good, our body wash got a little glow-up too! It's newly reformulated for even better performance, Kind to Biome certified, and clinically tested to improve skin hydration in just 15 minutes, delivering an even more nourishing, skin-loving cleanse. 

Join Raw Sugar Rewards or Find My Account

To join Raw Sugar Rewards and enjoy 10% off your first order, please sign up here. You can also login to see point balance, transactions, and redemptions.

You can spend as many or as little points as you would like based on your available point balance.
100 points equals $5.00 USD

How to Use Points
Redeeming your hard-earned points is easy. Simply, apply your points for a discount at checkout. You can use as many or as little of your points earned (based on your available Point balance)—you're in the driver’s seat.

Note: you cannot use a dicount code and rewards points within the same order. Additionally, points are earned for products purchased only—excludes taxes and shipping.

Reminder: Before checking out, please ensure you're logged in to your account, and avoid the "express checkout" method...then seamlessly use the Rewards Slider while placing your order.

Point Expiration
Points expire in 24 months after being earned. Read the full Terms & Conditions here.

Log in to your account to view points!

Life is about connecting to people in a real way so let's spread the love.

Sugar Notes are personal messages from our Co-Founders, Ronnie Shugar & Donda Mullis, to spread positive thoughts about life and real beauty to inspire kindness, understanding, and self-confidence.

You'll find a Sugar Note on every product to remind you how unique and magnificent you are.

Sugar Note: You are a special kind of magic. Learn more

Give the gift of Raw Sugar anytime!

Digital Gift Cards make giving the gift of clean, fresh, head-to-toe hair + body care quick and simple. A Raw Sugar eGift Card is a great gift for all ages, any occasion, season, or to simply show someone you care.

- Raw Sugar Digital Gift Cards are available in $10, $25, $50, $100 denominations and redeemable online only via RawSugarLiving.com.

-When purchasing eGift Cards, promotional discount offers are excluded, such as sitewide discount codes. Note: Raw Sugar eGifts Cards never expire and are non-refundable.

- GIFTING: Once purchased, you'll receive the Digital Gift Card in your email inbox immediately, separate from the order confirmation. You can then simply forward along to the recipient or print it out for an old-school touch. Or for iPhone users, you can quickly add it to your Wallet from the eGift Card email and then text it to your recipient, so they can seamlessly add it to their Wallet.

- When redeeming a Digital Gift Card, only one Gift Card can be used per transaction—and it cannot be combined with a discount code or Rewards Points.

- Earn Raw Sugar Rewards Points when purchasing an eGift Card. Note: When redeeming eGift Cards you cannot earn Points a second time, as Points were already earned when the eGift Card was purchased. If you purchase a product with an eGift Card and the order total is more than the balance—you will earn points on the difference. Note: Points are earned for products only—excludes taxes and shipping.

Bundle Discount: Automatically applies. Spend $45+ and get 10% off. Spend $55+ and get 15% off. Cannot purchase 3 or more of the same product. Bar soap, lip balm, and Fur Kids are not included.

Free Hair Mask: Automatically applies. Spend $45+ and get a free Mini Hair Masque through December 12, 4:59 PM PT. Cannot be combined with other discounts or promotions. Offer not valid on gift cards or subscriptions.

35% off Sitewide: Automatically applies. 35%off sitewide valid through December 12, 11:59 PM PT. Cannot be combined with other discounts or promotions. Offer not valid on gift cards or subscriptions.

Raw Sugar was founded in 2014 as a natural lifestyle brand on a mission to promote clean + healthy living through products that are good for the body and nourish the soul. It's a company built on love and passion, by co-founders, Ronnie Shugar and Donda Mullis. As we grow, we are still committed to providing the highest quality earth-friendly hair and personal care products at a price that is accessible to all, supporting their belief that all of us are as beautiful as we feel.

Here at Raw Sugar, we believe “clean” means formulating our products without SLS/SLES, parabens, phthalates, silicones or synthetic dyes.  We are mindful of harmful chemicals and use effective ingredients that won’t harm or strip the skin or hair of its natural goodness.  Our products are dermatologist-tested and compliant with retailer clean standards such as Target Clean.

We have a do-no-harm philosophy and never compromise on our commitment to using clean ingredients and certified organic extracts to maintain the integrity of our formulas. We subscribe to a rigorous supplier code of conduct policy, and most of our products are manufactured in the USA with globally sourced parts. Our signature white bottles include some Post Consumer Recycled (PCR) plastic. Additionally, our bar soap and deodorant packaging use paper made from FSC-certified pulp.

Raw Sugar products are proudly PETA-certified animal test-free and vegan. We've recently reformulated our Lip Love lip balm to remove the beeswax, making it fully vegan as well.

Raw Sugar products may include oils and extracts from fruits, vegetables, herbs, flowers, tree nuts and/or seeds. This statement of caution can be found on the packaging of every item underneath the ingredient list. We recommend to always patch test new products if you’re not sure of potential allergens.   

All Raw Sugar products contain the highest quality blend of natural and synthetic fragrances. These are formulated to be EU compliant, which means none of the harmful chemicals banned or restricted by the European Union are included. All components of the fragrance blends we use have been carefully considered and evaluated for safety in personal care products. We also ensure that the levels of all fragrance components fall well below the limits recommended by International Fragrance Association (IFRA).

We’ve created a special line of products designed and formulated just for kids to meet their unique needs: Raw Sugar Kids. If you’d like to use our non-kids products on your child, that’s okay too! However, please keep in mind that many of our products contain extracts from fruits, vegetables, flowers, herbs, tree nuts, seeds, and more. If you’re unsure about your child’s allergies, we strongly recommend doing a patch test before use.

For safety, all product use by young children should be supervised by an adult. And don’t forget to check the product packaging for any additional warnings or guidance.

Raw Sugar products are formulated to remain stable for at least two years when unopened. We recommend storing them in a cool, dry place away from direct sunlight. 

All Raw Sugar products are formulated without silicones.

All Raw Sugar products are formulated without synthetic dyes.

All Raw Sugar products undergo patch testing, which are clinical safety studies performed under the supervision of a dermatologist to assess a product's potential to cause skin irritation.